FabriMesh Voice Studio · Now available
Build, deploy and govern production-grade AI voice agents.
One platform to create AI voice agents for customer service. Connect natural conversations to your business systems, serve customers in more than 40 languages, and choose where your AI runs.
40+
world languages
Action
connected to your business systems
Choice
cloud or on-premises
42 seconds, on a sample call. It opens on the FabriMesh logo over “Every missed call is a lost order.” A phone slides in, ringing, calling Acme Kitchen, and the line moves beside it: “With FabriMesh answering 24/7, you’ll never miss a call again.” Then “Same number.” The camera dives into Voice Studio and the AI agent answers: “Thanks for calling Acme Kitchen! Can I get your first name please?” The caller, Sam, orders two Grilled Platters and a Garlic Bread, adds two Cokes, and the agent reads the order back: $59.00, ready for pickup in 20 minutes. The call ends, completed. Order #0412 appears and ticks through Order confirmed, Sent to POS and Printed in kitchen, and an SMS confirmation reaches Sam’s phone: “Order sent straight to your kitchen.” Agent runs shows the call as the latest run, completed: “Every call tracked.” It closes on FabriMesh Voice Studio, “Build, deploy and govern production-grade AI voice agents.”, and Book a demo.
Three pillars
Manage voice agents, models, telephony, and deployment from one place.
Build around your service processes
Use the visual workflow editor to define the agent’s role, approved knowledge, conversation paths, and permitted tools. Configure speech recognition, language models, and speech generation for your audience. Test customer journeys before you publish.
Deploy across voice and digital channels
Inbound and outbound calling, browser voice, WhatsApp, SMS, web chat, and apps. Connect CRM, scheduling, POS, ERP, and service systems so conversations trigger real actions.
Govern the complete lifecycle
Role-based access and versioning control what gets published. Set knowledge boundaries, tool permissions, escalation, and retention rules. Review recordings, transcripts, audit logs, and agent runs.
Five steps
How a call works.
Your team keeps control of decisions, exceptions, and every action that needs human approval.
Welcome and understand
Greet the caller in their language, identify the request, and collect the details needed. Run approved identity checks before touching personal or account data.
Retrieve trusted information
Answer from approved business knowledge and connected systems: opening hours, products and services, appointment availability, order or application status.
Complete an authorized task
Book or change an appointment, create a ticket, capture an order, or update a record. Confirm the details, and report success only after the connected system acknowledges it.
Hand over when judgment is needed
Transfer complex, sensitive, or exceptional requests to the right team, with the captured context passed along so staff pick up where the agent left off.
Follow up and improve
Send confirmations and reminders through approved channels. Review outcomes, failed actions, handovers, and latency to refine the workflow.
Channels
One service approach across channels.
Support phone and digital journeys with shared business rules. Carry context between channels where identity, permissions, and integrations allow. Run outbound reminders and follow-ups under your consent and opt-out rules.
Sectors
Customer service across sectors.
- Appointment movedtoReminder sent
Clinics & healthcare
Booking, rescheduling, reminders, clinic information, and patient enquiries. Clinical questions and urgent concerns route to approved human services.
- Caller verifiedtoApplication status
Banks & financial services
Branch and product questions, application status, service requests, and follow-ups. Account services use bank-approved authentication; fraud, disputes, and sensitive actions follow the bank’s escalation process.
- Enquiry capturedtoConfirmation sent
Government & citizen services
Service requirements and documents, enquiry capture, and application status from authorized systems, in local languages. Official decisions stay with the authority.
- Order #0412toPOS
Restaurants & hospitality
Phone ordering straight into your POS is ready today. Add reservations, delivery checks, payment links, and confirmations as you grow.
- Order trackedtoReturn opened
Retail & other services
Order tracking, delivery updates, returns, complaints, and service tickets. Also fits hotels, utilities, property, education, and internal HR or IT helpdesks.
Deployment
Deploy with control.
- Your infrastructure, your models
- Hosted services or locally deployed speech and language models. Plan capacity around concurrent calls, languages, call length, and integrations. Hosted cloud, customer cloud, private cloud, on-premises, hybrid, and air-gapped are all supported.
- Business controls
- Role-based access, publishing responsibilities, approved knowledge, tool permissions, human review, escalation, and recording disclosure and retention policies.
- Connect what you already use
- CRM, booking, POS, ERP, ticketing, payments, and messaging via APIs, connectors, or middleware. Telephony: Twilio, Vonage, Telnyx, Plivo, SIP.
Get started
Start with one journey, measure the outcome.
Pick a high-volume service task.
Connect the systems it needs and test realistic calls and exceptions.
Launch after agreed acceptance checks.
Track completed requests, successful system actions, abandonment, handover success, latency, customer feedback, and staff time saved against a baseline.
Get started
Book a demonstration for your business.
Scope, integrations, timeline, and service commitments are agreed for each deployment.